An absolute joke. My order was lost 3 times, I spent the best part of a year waiting for pieces. I wrote a letter of complaint with dates of phone calls and lost orders which was completely ignored (probably lost) the cost of some of the pieces I ordered was laugh out loud ridiculous. I was threatened with legal action for refusing to pay the service fee ! Far better to order pieces online and hire someone to do the work. The oven wasn't even properly replaced, it sticks out and is crooked. Hopelessness at it most outstanding.