Wow,
ADSL 59.95 unlimited plan. I’m still waiting for connection 3 weeks later. As soon as I sent an e-mail with my concerns of why no one showed up to the first installation date which wasted my time, I get a message stating it had been installed.... it was not. Apparently a fault in the line so ANOTHER day had to be organised for a Telstra technician to come out... What annoyed me the most was the absolute moron from the customer service line that sounded as if he was reading off a script. He didn’t listen nor let me speak, he would continue to talk over me and repeat the same thing. I asked for an e-mail sent of our conversation about what exactly is going on, and why I needed the technician and he said it was not doable. Obviously this was because they did not want to admit fault.

If this isn’t fixed today, I would hope a full refund will be made.