- Management did not honour warranty when phone screen cracked after one month despite the technician saying it could have resulted from an improper installation
- Offered to fix "at cost" and then was patronising since they saw it as doing me a favour rather than compromising on the fact their replacement screen cracked overnight and didn't want to honour their warranty policy
- Internal communication is a mess. I would recommend getting anything down in email since they give conflicting information and deny whole conversations that were had
- The communication problems led to my phone being out of service for a whole month. I was overseas and gave them another contact. They denied ever reciving another contact, but then was able to ring him at a later date
- Are very rude over email. Will apologise and then go on to blame the customer when I have three different quotes for their services