We had just moved house, were drowning in laundry, and couldn't install our washing machine (the new laundry has an unfamiliar set-up). I called Andrew who was immediately sympathetic and told me he could come out that afternoon. He called again to let me know he was running a little late, and showed up by the time he said he'd be there. He worked quickly to install our machine, and even had me run a short rinse cycle to make sure there would be no leaks from any of the hoses (i was super paranoid!). The entire time he was friendly, chatty and polite, and i thought his fee was reasonable. Will definitely call on him again with any other plumbing issues.