I purchased a Wonder bag from Dizingof Flinders Lane on 5th of April 2016, after returning home with the bag I discovered a manufacturing fault. I contacted Dizingof the next morning (within 24 hours of the purchase). Dizingof refused to refund the bag. Their attention to this issue and attitude was poor, they are very friendly in selling however were rude, aggressive and disinterested in customer service. I took advice from Victorian Consumer Affairs on the 6th of April. Consumer Affairs advised that Dizingof not refunding the faulty product is a breach of the Consumer Guarantee of Acceptable Qualities Law. Further advice was to submit a claim application to VCAT. I am now following the process suggested by Consumer Affairs through VCAT to return the faulty product & obtain a refund. This retailer has not met my customer service expectations and have failed to comply with the guarantee requirements under consumer law. I would recommend not risking buying products from this retailer.