My Cloth Nappy Lane hire pail was delivered quickly and all the nappies were in great condition. Alice was always available to assist whenever I needed her help on matters such as washing, fit and leakage. She has been such a great support and wealth of nappy knowledge throughout my integration into MCN use. She was able to make a daunting process enjoyable and offered honest advice based on genuine experience. She made sure that I made the best choices to suit my lifestyle and went out of her way to research extra information to assist my brand decisions. She was also able to match discounts I had found online which really helped out with newborn expenses. Her support has continued long after my MCN stash purchase and I know she will be there to call on if I have any issues or concerns with my cloth nappy use in the future. I highly recommend Cloth Nappy Lane to any of my pregnant friends considering using MCNs.