When the vehicle I had insured with Budget Direct was stolen but recovered shortly after, they were initially helpful. However, due to a backlog of recovered stolen vehicles in my city, it took months for the garage to inspect and release my vehicle (not BD's fault). When the garage realised that they needed to order new keys from overseas (an 8 week wait), they contacted BD for permission. BD didn't respond for 3 weeks, and then only after I also contacted them multiple times.

A month out from my contract's expiry BD informed me by email that they would not be renewing my insurance due to my "Claims History". When I called and explained that it wasn't fair to punish me for making a claim because my car was stolen, they said it was not because of my claims history, but because there was a high risk of car theft in my city. They nonetheless refused to change the reason in writing, and in seeking insurance elsewhere multiple potential insurers turned me down because of BD's reasoning.

THEY ARE NOT WORTH THE SAVINGS.