I am house/dog sitting and created a problem which set off a malfunction with the Miele washing machine. I needed someone at short notice. Miele couldn't send anyone out for 2 weeks, so recommended 3 authorised repairers. Only one of them was prepared or able to fit me into a busy schedule, namely Richard from Europliance Services. In fact he told me on the phone how to fix the problem myself, but as this was not my machine, I wanted a professional to do the job. He rang to inform me when he was on his way and rectified the problem quickly but thoroughly and at a reasonable price. Richard is a Miele specialist. I am very grateful for his quick response time and expertise and would highly recommend him to anyone requiring repair or service of a Miele machine.