over the last 2 years i have had multiple issues with my vehicle, paid top dollar for servicing's that I have proof were not done, had my car in workshop for 3 months awaiting parts and now again engine lights on.
This is not my major issue with the company. It is their total disregard for customers and absolute lack of communication. I have attempted all of the following with no contact. I have rung and been told would be contacted, used their website email service-no reply, used online chat option - promises that someone would contact me, and i have accessed the emails of multiple managers from multiple departments from companies profile and emailed them all directly and i am being totally ignored. I dont have time to be coming into the various caryards and speak to jnr salesmen. I find it totally hard to believe that sooo many avenues of communication that are available are totally useless, and can only believe that this company is overtly ignoring customer issues, assuming they will go away.
Car issues happen, i understand that, but a company needs to stand by its product and treat its customers with respect.
If your car is fine and you never need to communicate with Westpoint, then you will be fine. But if you expect honest reliable servicing's, or you have an issue you need to communicate to them about, then you need to run far far from Westpoint Autos