Reviews by bachirh

This review is for Mercedes Benz Sydney, Alexandria NSW

verified email - 15 Feb 2024

Worse experience

did Purshase a car on Friday and paid for Tint and exterior and interior protection. I find next day that that tint was not done and protection was not done properly so i went to customer service and they admit that Job was not done properly and will do it again. Next day the indicator of exterior tempreatute was giving wrong info . After one day the light of the engine did Flash yellow so i contacted the sale Person and he recommend to book a service even he did confirm no service needed till one year . We come urgently to service and they told us that the Fuel pump is giving wrong notification to the engine and need to be replace but it is safe to drive it . In our way back the car did stop and we turn it on again in middle of the road which risk our life and we found the the VIN of this car was recalled in August 2023 on Gov website . We went today to talk to Mercedes they said that recall is for different issue ,even the recall was in relation to fuel pump and Mercedes today did order new Fuel pump to replace . How they do sell a car without to check the recall , and we have concern to drive again this car so we proposed to replace it with another one and they don’t want to return it back . We got it only 5 days ago and many bad experience we did face already and Mercedes refused to return it back

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