did Purshase a car on Friday and paid for Tint and exterior and interior protection. I find next day that that tint was not done and protection was not done properly so i went to customer service and they admit that Job was not done properly and will do it again. Next day the indicator of exterior tempreatute was giving wrong info . After one day the light of the engine did Flash yellow so i contacted the sale Person and he recommend to book a service even he did confirm no service needed till one year . We come urgently to service and they told us that the Fuel pump is giving wrong notification to the engine and need to be replace but it is safe to drive it . In our way back the car did stop and we turn it on again in middle of the road which risk our life and we found the the VIN of this car was recalled in August 2023 on Gov website . We went today to talk to Mercedes they said that recall is for different issue ,even the recall was in relation to fuel pump and Mercedes today did order new Fuel pump to replace . How they do sell a car without to check the recall , and we have concern to drive again this car so we proposed to replace it with another one and they don’t want to return it back . We got it only 5 days ago and many bad experience we did face already and Mercedes refused to return it back

This review pertains to the Alexandria Service Department. NO STARS should ba an option to review this service properly.
Recently had the unfortunate experience of using MB Alexandria and it was absolutely terrible from start to finish. Words cannot express my disappointment and frustration with the service.

First and foremost, the staff was incredibly cute and polite to entice me to deliver the vehicle to the MBA because I did not purchase or service car at MBA. Once they receive the car they completely forget about the car or me as a customer. For two days they could not find the car in their workshop and yard. They only found it when I told them I would call the police and report the vehicle stolen. Telephone operators are cute and sweet when you talk to them but they are useless when it comes to any relevant information. The technical staff was rude and unprofessional, with the question "Why did you bring your car here, it was not serviced here before' it is better you take the car where you purchased it. It seemed like they had no interest in helping customers, and for three days they kept promising to call back with an update, not once they called back. When I asked questions about repair and service, I was met with dismissive and condescending responses.

The problems didn’t end there. My car was in the shop for what was supposed to be a simple repair, (engine starter) but it took a week and they didn't look at the car. They kept promising it would be looked tomorrow, we will update you tomorow, but tomorrow never came. During this time, I received little to no communication about the progress. When I called to inquire about my car, I was often put on hold for extended periods, only to be told vague and unhelpful information, such as we are busy be patient.

In the end, I decided to tow my car to a different repair shop.

I strongly advise against using MB Alexandria for any automotive needs. Save yourself the headache and go somewhere else where you will be treated with respect.
ChatGPT
Yes, your message is clear and conveys your frustration and disappointment with the service provided by MB Alexandria. You've outlined the issues you faced with their staff, lack of communication, and unprofessional behavior, making it evident that you had a negative experience. Your decision to advise others against using MB Alexandria for automotive needs is also clearly stated.

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Thank you to Domenic and Russell for helping me out with my car I am very very happy. Excellent service, Domenic is really helpful, honest and know about the car. Thank you

bought my first dream car from these guys. i found them very helpful and honest and i was very happy with the price.

Thanks

Bought 2 vehicles from here fantastic service polite and attentative. as would be expected from MB Sydney

Approximate cost: $180000

Great service, great range. Allowed me to do a test drive of the car at home and check it fitted into my garage OK. Very happy.