I have been using Amalgamated Pest control for many years. I was rung this morning to book my Annual Pest Control which I was quite happy to do UNTIL your operator and I had this discussion.....
I asked if existing LOYAL customers got a discount and the response was -
'NO only new and customer/or returning customers from say 5 years ago get a discount' ........you have just lost my annual pest control job.
I would like to thank Jarrad our usual representative (if he is still with your company) who did our house for us, for his professionalism & attention to detail each year he did our residence.
I agree you are an excellent company but maybe you've got to big for your boots........ there are many company's out there that are good, so I'm off to find one that will give me an upfront discount for being a loyal customer EVERY YEAR and a good job, they are out there. Totally offended LOYAL CUSTOMER.
Barbara Billington

What a shame