Reviews by belindab895

This review is for Curtis Fresh, Ballarat VIC

verified email - 15 Jul 2016

Curtis fresh Skipton street is great, there is always plenty of stock and staff are lovely, you do need to remember to get cash out before you go though.
I tried wendouree Curtis today, lovely Indian lady very helpful, even explained what okra is to my daughter who asked (as I did not know). A man also very courteous, restocking fruit and veggies.
Today I purchased a little over $80 worth of produce, which takes a while to put through the till (a little bit more than what fits into a trolley).
Then what appeared to be a manager came out and was really rude to the lovely lady serving me, that she had taken too long as there was now a line, when I asked to pay half card half cash the manager was then quite rude 'you should go to the bank' (which I could have done except hadn't because it is raining and I have two small children who were with me) and then told the woman off for swapping it for notes that she was holding up the other couple of people.
That woman is the very reason poor service is acknowledged more than it should be.
What I thought was a simple request, she could have politely asked me to come back in 5 minutes so they could serve the few people waiting but instead had to be unnecessarily rude to her staff member (and in front of customers!) and rude to me.
A big thumbs up to Curtis fresh and your floor staff but unfortunately your manager lady could use some HR training.
All in all an excellent review tarnished by one horrid staff member with an attitude problem. Sorry Curtis.

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