The most caring, understandable computer expert I have come across to date, and believe me I have gone through a few. I was nervous at the beginning as we were going to be doing this through team view and I am not an expert on trying t do things on the computer myself. But it was a breeze, for me as I didn't have to really do anything, and his knowledge is next to non. His compassion and caring is so good you feel you are really in safe hands. Thank you Robert, you have saved me from what could have been a total wreck, when the computer keeps saying No....... I certainly will be using Robert again and again and again.