Ignoring all the hoo-ha in the advertizing, this guy Matthew can't help himself but agitate his customers. Says he used a machine that would have cost more, but never mentioned that on first phone call. Over an hour late, but when I suggested he should have phoned or texted me that he was going to be late, he gets his back up. This guys basically knows nothing about customer service. Any pleb can clean carpets, but it's how they treat customers that makes a difference.

Approximate cost: $99