Reviews by boadil

This review is for Imagine That Photography, Helensvale QLD

verified email - 17 Aug 2020

I would NOT recommend this business at all! An absolute waste of time and money. From now on I will be purchasing professional photos from a small, local business who is dedicated purely to the customer. I purchased my $600+ photo package (on a payment plan) in January 2020 and was told I will be emailed my photos the following Monday.
Once Tuesday came around and I had not received my photos, I contacted Imagine that Photography. I was then informed the service lady was incorrect and I would receive the package once my photos had been completely paid off (Aug 2020). Ok, fair enough I can understand that but wish I was informed at the time of purchase as my son is now almost one and the photos were taken when he was 2 months.
So I waited & waited, then I had finally made my last payment and was super excited to receive my photos. Now a week after my final payment I still have not received my photos. I again, got in contact only to find out it’s a 21 DAY TURNAROUND PERIOD TO RECEIVE PHOTOS. I am so unhappy, disappointed and unsure if I’ll even receive the damn package.
They are a sneaky and deceitful business who purely are after your $$$. I also ordered a phone case which barely looks like my son due to the poor and high editing. I do not even use the case due to this.
If you are thinking about getting your children professional photographs, DONT go to imagine that. Find a small, hard working and local business because their images will 100% be more realistic and you will receive what you pay for at a much lower price.
Never, ever again!

Approximate cost: $650

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