The Geelong technician arrived in the afternoon to set up my new laptop. He said the quickest and cheapest way was to clone all my old laptop info onto the new laptop and to take away the laptops and do it overnight. I asked when he would be back and he responded that he'd be back between 9 and 10 am the next morning. At 10.15 am I called the customer service number and was told that I was clearly mistaken and that they would pass on the message to the technician that I had called. At 11 am I called customer service back and wanted them to call the technician while I waited on the phone to find out when he would actually be showing up. I was told that this would not be happening and when I asked why it was not possible, the customer service guy's response was that we don't do anything for A..HOLES! Stunned, I asked him what he had called me and he repeated the word. I asked the guy what his name was and he said a name that I couldn't understand and hadn't heard before. I asked if he could spell it and his response was "no, I will not be repeating it, you PR..K!' I hung up on the customer service rep but was very concerned as both my laptops were with somebody that I could not contact. Finally, at around 1 pm the technician arrived. He apologized for what had happened with customer service but explained that he had no relationship with them as he was just a subcontractor, not an employee. Instead of handing over the laptops completed, the technician started doing work on them in my home. At one stage I had to wake him as he was sitting behind my laptop snoring!!! Then he charged me $237 with no explanation for what the charge was for, or for how many hours work. The new laptop was working so began working on it for the next few days. However, as soon as I went back to the old laptop to check something, it refused to open and went into an endless loop. It is now with a reputable repairer to fix. Use Australian Computer Doctors at your own risk... Good luck.

Approximate cost: $237