One of the worst customer experiences I've had in my near 70 yrs of life. Slow, poor planning and design, extremely poor workmanship. I ended up rectifying their poor and dangerous workmanship myself.

Shopped via the online shop - easy to navigate and find what I was after - products advertised actually in stock as opposed to some others who have to obtain it after an order - good quality and fast despatch with updates. Overall an excellent, positive customer experience. Highly recommended.

The worst service I've ever experienced - wish I'd read more reviews before going there.

I decided to buy one of their self propelled mowers after being assured that they were a family company and would only sell a mower to a customer if they were totally satisfied it would suit the customer's needs. I asked if I could start it up and check the drive speed to make sure it would be suitable. They said this was not possible as if they put oil and fuel in it, it would be considered second hand, and that in could just slip the drive if I needed to go slower. I should have smelt a rat!

When I got it home I found it was a lot faster than my old mower (33% faster I have since found out) and was not mowing the grass correctly (leaving clumps when mulching and odd blades of grass). It was obviously far too highly geared for my application and the drive was of the type that must either be fully engaged or disengaged (no slipping or feathering of the drive as per the manual and advice from the manufacturer, who I later contacted. The manufacturer's tech staff admitted it was a highly geared unit and said there was a "Slown Down Kit" available and gave me the part number).

When I rang to complain I was asked to bring it in and they would show me how to use it!!!! After using mowers from push reel mowers, Victa toe cutters, to the latest walk behinds and self-propelled, plus horse and tractor drawn mowers and rideons over a period of 55+ years in areas from Victoria to the Northern Territory and everywhere in between, I think I know a little bit about using mowers. In addition to that I've had extensive mechanical experience.

I took the mower back where I patiently watched their demonstration on how to use it and was informed there was no way it could be returned. The when I asked if the speed had been modified, I was informed it was fine and to just not push the drive engagement lever as hard. When I pointed out this was against advice in the manual and against manufacturer advice, I was told, "GET A LIFE" and they walked off.

DISGUSTING, DECEIVING CONDUCT BY PEOPLE WHO DON'T KNOW THEIR PRODUCTS AND DON'T CARE ABOUT THEIR CUSTOMERS.

I've had to buy another mower which I got from a big mower place a little further north - what a difference - demonstration before buying and friendly, knowledgeable service. This mower does the job perfectly.