I found an insurer that I thought had an excellent reputation and would surely look out for its customers.
Having now submitted 3 not-at-fault claims with them I am extremely disappointed and feel severely let down. They seem to care only about seeking ways to not pay a claim, even when I have provided the at fault party's information on all 3 occasions. One claim was approved and then rejected a full month later. All 3 claims resulted in having to submit a formal complaint and go through the process of explaining the situation several times rather than fighting for their customers. I'm being completely honest here and just feel like their reputation has failed them. A warning to anyone else considering using RACQ.

Approximate cost: $900