Have used Diamonds for 10 years prior with no issues, but the last 2 stays (both 2016) show the quality has slipped dramatically. I think the ownership may have changed, but whatever the reason, we will not be going back. Our small dog came back this time reeking of urine and looking generally uncared for. We were very keen to collect him after our break so went early in the morning to get him and were told that they had planned to give him a bath but we got there too early. I worry that had we come after the bath, we would not have realised how poor the conditions had been.
So, never again I'm afraid.