I bought a Pajero privately from Brisbane in QLD. I was told by Car Transport Express that delivery to the depot in Perth would take between 13 and 17 working days. The car was collected from my friends house in Scarborough, QLD on WEDNESDAY 24TH FEBRUARY. I received an email from Car Transport Express telling me that the Carrier was SMB Transport and that I could track the Pajero by calling their office. I have just called SMB Transport today 2nd MARCH, and they have advised that the Pajero is STILL IN BRISBANE one week later. They advised that the Pajero is not expected into Perth until around 24TH MARCH!!! I am supposed to be going on holiday, towing a caravan, on 25th March and the Pajero does not have caravan brakes or electrics. If I had been advised honestly when I made the booking I would have either contacted another carrier or flown over and drove it back myself. NOT HAPPY WITH THE LACK OF COMMUNICATION BY CAR TRANSPORT EXPRESS OR SMB TRANSPORT.
It has now been 8 days since the vehicle was collected and IT IS STILL IN BRISBANE!!! Nobody can tell me when the Pajero will leave Brisbane and no accurate delivery date into Perth.
Terrible customer service. Worst company ever....DO NOT USE!