Reviews by brittany-b

This review is for Hair Culture, Merrylands West NSW

verified email - 27 Jan 2017

Absolutely appalled with the service and lack of professionalism. I went in for a wash and blow dry and immediately as I sat down I noticed the lack of interest and professionalism by the staff. Staff were yelling to eachother from one side of the salon to the other whilst serving a customer at checkout (they were debating over the price to charge the customer). Slightly rough on the wash, did not receive a head massage or made to feel as a valued customer. My hair was brushed so roughly I could feel my hair snapping, (my hair is quite damaged, and despite her seeing this she did not take care in brushing my hair to prevent further damage). I looked around, the staff did not look interested in their job and were more interested in talking to eachother instead of the customer. As I sat there in silence for 25 mins, I decided to strike up a conversation, I asked "my stylist" if she enjoyed her job/working in the salon, she replied "no it's the same thing everyday" - well what a way to kill that convo! i continued to sit there in silence and observed another staff member walking through the salon eating her lunch. The staff were not dressed appropriately and didn't even put effort into their own hair to look half presentable. And to top if off they wanted to charge me more than what they quoted me when I walked in (I understand this happens but it was just a wash and blow dry. All in all I certainly won't be going back, terrible unprofessional, inexperienced and bad customer service.

Approximate cost: $35

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