Reviews by brittineem

This review is for Conrad Martens Plumbing & Hot Water, Brisbane QLD

verified email - 28 Feb 2020

Unlawful and Unprofessional Behaviour

I would not recommend this company after an experience with them recently. Two plumbers from this company decided to let themselves into my apartment to investigate a leak in the building WITHOUT permission from myself or the real estate. As a young woman, coming out of the bathroom to see two strange men standing in my closet was obviously quite traumatic and upsetting. It has now left me feeling unsafe in my own home. This type of behaviour is unlawful and extremely unprofessional, as it is basic practice to give notice and have permission before entering ones home. I encourage people not use this business and to keep themselves safe, I would hate for this to happen to someone else.

Edit: Since posting this review the company has contacted me apologising for their employees behaviour. They have taken the issue seriously and have ensured me that they have addressed it with all their plumbers to try and prevent it from happening in the future. I sincerely appreciate the company's shared concern and apology.

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