Reviews by caitlinb257

This review is for Hotondo Homes, Port Macquarie NSW

verified email - 18 Sep 2018

We are so grateful every day that we choose Hotondo!!
“Choosing Hotondo homes Port Macquarie was the best decision my partner and I made throughout the building process of our new home. I would strongly urge anyone who is thinking of building or renovating.
From the get go, Fiona was warm, friendly and helpful. Her communication skills throughout the process were outstanding and we never once felt uninformed or unprepared for any part of the building process.
Fiona made us feel like her number one priority and customer throughout the whole process, any question or issue brought up throughout the building duration was resolved quickly and Fiona was always readily available to us.
Their building knowledge and suggestions were outstanding.
Every inspection time was flexible to our needs and I could write a 10 page list on how well kept/ clean and neat the construction site was every time we arrived.
Andrew our site manager was always there early to our inspections, friendly and informative on every occasion. He would make sure we were aware of every aspect of our build and had great attention to detail.
The building itself cannot be faulted and the trades they use are top quality. From the moment the frame was up to the completed end product the house was secure, neat and a perfectionists dream. Nothing on our house was crooked, overlapping or loose. Every trade well protected their works at every stage to prevent any damage for the next trade that was applied to the property
Fiona and her team made the handover process and absolute dream going above and beyond with making sure we got into our home as soon as we could and understanding our urgency to be in our new home.
The house has been so beautifully cleaned for our move in and the yard was well cleared and organised for us.
They took care of all required council paper work and made sure we were well informed of any potential unexpected costs or fees coming from the council. Nothing came as a surprise to us. Even post- handover process has been such a wonderful process when dealing with Fiona. She has been proactive in making sure all our concerns are sorted in a timely manner and prioritised.
I would also like to point out that Port Macquarie Hotondo really do so much more than any other building companies we have come across in the area. Little things like moving our dirt evenly around after the foundations were made, piling all the bricks together neatly in the yard, cleaning up their site well, grassing our driveway and many more, all these things really went a long long way.
Thankyou Hotondo Port Macquarie, thank you for our beautifully built home, thank you for making what should be a stressful process completely stressless, thank you for your customer service and your attention to detail. We are two very grateful, loyal and happy customers because of you.”

Nathan and Caitlin Beaumont

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