Reviews by caitlinh697

This review is for Fantastic Cleaners Melbourne, Melbourne VIC

verified email - 23 Aug 2017

I could not be more disappointed or disgusted in Fantastic Cleaners after using them for an end of rental clean. I do not recommend them to anyone.

The cleaners left a significant sized hole in my bathroom wall after ripping off my towel rack. This could only have been caused by them standing on it for who knows what reason.

The cleaners had a 'friend' who could do a fast patch job as they wanted to avoid notifying head office. I did not trust the cleaners after this, let alone a 'friend'. No thank you. When I discussed the issue with head office I was told this was my only option. Again, no thank you.

I had to take the next day off work to deal with the issue and sort out the huge hole in my bathroom wall. Not the cleaners or Fantastic Cleaners - my wasted time.

$400 worth of damage was done which the cleaners or Fantastic Cleaners did not pay for.

I had to then clean the bathroom again as the damage caused mess. Not the cleaners or Fantastic Cleaners - my wasted time again.

Plus I had to go over the rest of the cleaning as it was horrible. Once again, the cleaners or Fantastic Cleaners - my wasted time.

What did the Fantastic Cleaners then do? Offered me a discount of $150 and still demanded I pay the remainder of the bill. Um what? They could not seem to comprehend their cleaners left a big hole in my wall and did not help in any way to fix it including payment.

To get my bond back I needed a proof of receipt of steam cleaning. And they refused to give me a receipt without payment. I had to pay the oh so Fantastic Cleaners for their oh so fantastic work.

This is a disgusting company and I highly recommend no one uses Fantastic Cleaners.

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