We would just like to thank Qantas for their recent assistance. My parents had to cancel a planned trip to Perth due to ill health and we could not claim the fare back on insurance. My father is no longer able to fly and could not take advantage of the credit voucher that was issued. We contacted Qantas and they very kindly refunded the ticket costs back to us. It was a great surprise and welcome news to my mother during a difficult period. Well done Qantas. Nice to see some big businesses do have a heart after all.