If you book a flight with Qantas, be 100% certain that you don’t need to change it later, otherwise you will have the worst experience in dealing with a business that you will ever encounter. When you finally get through, Most of the Operators speak poor English, so communication is difficult, and not just the language, they seem to have trouble understanding what you want and what to do. It’s very frustrating. I cancelled a flight over 6 months ago and Qantas created a flight voucher, but never gave me the details to use it. Eventually, they agreed to refund the full $333 and about a month later gave me $10.86. When I queried it they said it should have been $333, but that was nearly two months ago now and any time I talk to them that say wait another 10-15 business days. Still nothing! Don’t ever agree to a flight credit. Qantas rates are nearly double virgin and Jetstar, so there’s not a lot of point. If you have to cancel with Qantas, you’ve done you’re dough.

Approximate cost: $333

Need a new ceo. Can't stand the delays, the politics, and the excuses. Ceo does not represent shareholders.

My partner has Parkinson’s disease & can’t walk long distances or climb gangway stairs. We recently went on holidays interstate & chose to fly with Qantas because customers embark straight from the departure lounge to the aircraft. Upon checking in our luggage at Melbourne Airport & Brisbane Airport, the airport staff arranged for my partner & myself to travel via terminal transportation to our departure gate. The professionalism of Qantas is of the highest standard & they look after their customers with ease. Well done Qantas. We will always travel Qantas both domestic & international. Keep up the great work. Thank you.

Approximate cost: $800

i am a member of the qantas online services-i always get emails keeping me up to date with their hotel specials and quantas deals they have.

This year we have flown 6 times with Qantas and I can not fault their dedicated crew. Flying with a toddler can be stressful enough, but the Qantas crew on each flight has made the flight easier and enjoyable. Upon boarding it was every time explained on what to be mindful if there is an emergency landing, the toilets which has a change table has been pointed out, extra blankets and pillows provided and where ever possible a row of seats allocated with an empty seat.

I recently flew return to Perth from Melbourne. I now need assistance to board & alight from a plane. The Qantas staff who helped me were wonderful. I thoroughly recommend the customer service of Qantas. Thank you.

Qantas are quite expensive in comparison to other full service airlines. They however aren't better in any way. I've flown with them many times and usually try and take another airline.

Their cabin crew treat you like you're a nuisance and the food is unrecognisable.

We would just like to thank Qantas for their recent assistance. My parents had to cancel a planned trip to Perth due to ill health and we could not claim the fare back on insurance. My father is no longer able to fly and could not take advantage of the credit voucher that was issued. We contacted Qantas and they very kindly refunded the ticket costs back to us. It was a great surprise and welcome news to my mother during a difficult period. Well done Qantas. Nice to see some big businesses do have a heart after all.

Excellent service most of the time with a noticeable difference from economy to premium economy. Like flying with them as its good to support your local business

I'd like to give a BIG thumbs up for Qantas. I again recently flew on a domestic flight with this company and have nothing but praise for their professionalism and service with a smile. Am getting used to and starting to love their self service at the airport. It's so easy to use and there's always someone very helpful nearby to give you a hand if need be. Checking in now also seems to be much faster than before. I also love their huge luggage scales and tables for repacking. This came in extremely handy during my last journey as I wasn't able to weigh my suitcases before. Sorted it all out easily at the airport. Had to check in extra luggage at no cost so that was an unexpected change and a bonus!

It's so encouraging to see this company having turned its business around in the past year or so and starting to make the profit it deserves to have. The new modern uniforms look smart, the food has also improved. The genuine desire to serve is a welcome change to so many shonky businesses out there not giving a damn about their customers! I've recently joined their frequent flyer program and look forward to many more journeys with Qantas. Well done guys!