It took a while but I eventually got a replacement phone after the one I ordered arrived but with an American service provider installed on it as a default, which meant mobile data would not work. Given that I ordered the phone from within Australia and from an Australian company, I was suprised and disappointed at this. However getting a replacement phone was pretty straightforward. It just took a little while. The replacement phone has arrived now and all is working fine, so overall the company has done the right thing and I would use them again.