The office staff member was friendly and efficient and was able to book in my oven for the next day. Clear outline of potential costs upfront. Bill arrived early and was immediately able to identify the problems. He was polite, knowledgeable and efficient. This is the second time I have used The Oven Repair Man and each time I have been very happy with the service provided. The cost was very reasonable compared with getting a technician from the service centre of the manufacturer, as I had done in the past. I highly recommend The Oven Repair Man.