I'm reviewing M Dog Grooming 0 stars because of the recent experience I had with the groomer and her response over it. My little boy Walley was groomed by her last week. I wasn't happy with her service ( Walley's hair was clippered off although I asked her to shave around the belly but take half length off over the body which would leave at least 1 inch length hair all over) I was disappointed to see Walley after she groomed her. Little boy was shivering , his nails were cut off to the skin, hair was uneven, his face looked like a meerkat ( we love him though ) poor boy was depressed for 4 days now and was sleeping most of the time.
Anyway as an unhapppy client I did not want to leave my 5 star reviews on her page anymore. So I changed it to 2 stars thinking I would not take him there anymore. Next day the owner texted me

Hi *****, I've just realised that you've revised your rating for MDog from 5 stars to 2 stars. Could you tell us the reason please so we know where we need improvements?
Thanks ***

So rather doing a Facebook review I personally messaged her.

Hi ***, yes I had to do it. I ddnt want to write anything on your page but I'm totally unhappy with your work last week!
I'm not happy with the cut you did for Walley. I still wonder whether you did it or someone else who is still training. Previous times I agree he was matted and you had to go short. But this time I was so careful not to get any matts. Only place that was matted was under his belly towards the chest area which I asked you to trim short. But before I left the place in the morning we discussed how we want it done. ( shave and trim short on the chest and belly but half of the length off around the body which will leave at least 1 inches long hair around the body) anyway you had cut everywhere short except for legs. (Seems like one length machine cut) And cut is very uneven. One side of the mouth longer than the other side. Long hair here and there. He looks like a meerkat around the face!
Furthermore Walley was depressed after that day. He wasn't active for 4 days. When I checked yesterday I found out his nipples were cut. ( now I see the dried skin) sadly his nails were cut over the skin too

I'm really sad you did this to him. He is like a baby to us. I think at least from this feed back you will be more careful with every dog and keep an eye on your assistants

Regards,
*****

I really thought my feed back will help her in future. I will let you judge her attitude by copying her reply here

Thanks for replying and your views on our grooming, I have immediately contacted A*** to cancel Brandi ‘s today appointment so you don’t have to bring him in regards M**

I still can't believe she did It. At least an apology? No but cancel my sister's appointment! Seriously I cannot believe a business person can be this UNPROFESSIONAL ! And now she has blocked my family from her Facebook page. I think that's what she does! Leave good reviews and delete bad once! At least Word of Mouth will let us show her true nature on this site!

Not recommended if you really love pets as your own family! Rude! Not pet friendly at all!