I had a rental property managed by them (Station Place, Werribee) and as an interstate client, I placed my property in their care and relied on photos sent by them on a regular basis. In 2 years, I received 3 condition reports and photos were taken from a distance. It was impossible to see the actual condition. In one report, there were photos of the entrance of the property that does not reflect the condition at all!!

The tenant trashed the property at the end of the lease and when I requested the agent to pursue the damages, I was advised by the agent that the property's condition was in accordance to normal wear and tear. The exit condition report stated no abnormality. The agent refused to pursue the damages and even returned the bond money to the tenant when I repeatedly (3 times in writing) told them not to as I was pursuing this with VCAT. Lucky for me, VCAT ruled in my favour and we got paid our damages. This is an agent that does not look out for Landlord's interest.

Monthly statements DO NOT add up to the EOFY statement. The EOFY statement had extra expenses, amounts not adding up and when I queried, they were not co-operative, they refused to answer the queries. I requested for copies of used services or bills that they paid, up till today, I have not received all copies of used services and when I sent reminders, they were rude and nasty.

If you are looking for an agent, DO NOT USE THEM, they were rude, unreliable, provided inaccurate statements and even raised their voices at me.