Horrible experience, paid $150 deposit weeks in advance and was told [removed name] would be there in person and would contact me the day before to check in. No contact the day before so I texted and emailed myself with no response. Supposed to arrive 7.30am on the Friday, you never turned up. I called and texted many times to no response. Finally one helpless email mid morning saying you are sorry but you’re overseas and your guys should have turned up.. well they didn’t. No further contact since then, no solution offered, just seems like another silly excuse. You forced us to find another company on the day, it was also a long weekend.. almost impossible. You do not do that to customers, particularly loyal ones who recommend you to their family and friends. Absolutely appalling. You have no idea the stress you cause people by doing this time and time again, the reviews show and we should have listened to them. We chose your service as family raved about you, big regrets. My family will never use your services again. I’ve asked you multiple times for a refund since, no response. You have my bank details, please refund us immediately or we will be taking this further. You cannot withhold peoples money if you do not complete the service you promised, that is called fraud.

Approximate cost: $150