First, call on 4/2 to book car service first time with Nepean group, Operator asked which service#... I can't be advised because a car was with wife however been advised approx. 90km... The operator can't conf price and she told will check on the booked day visit. Today visited and spoke to reception and adv to check logbook available in the car. She confirmed will do, she described what will service but not said the price would and I signed documents given I didn't read because she has explained and I trusted... I got a call after two hrs. waited for and the person advised that required brake fluid change and rear wiper...I wondered about wiper as just got changed not even month for pink slip requirement with rear brake bulb. So, I denied to change wiper and was happy with brake fluid change... I waited for another more than 2hrs. and got message car ready to pick up... Surprise... NMG invoiced $700plus for service... I wondered why and if that expensive why has not been notified before... they did charge for rear brake bulb and after an argument. they took off and reduce to $488.11 because of the situation explained to the reception, however, I was not happy with this price too so escalated with Manager and response from the manager that I have signed documents so I should no price for service, even their receptionist she told them she did not advise and other staff advised me she is new in the job so must have forgotten to confirm price and service manager not helpful at all she only advised what price suppose to be then if not they charging correctly. Seriously, how would I know I am not a technician and never paid that much for cap price service. She was keep pointed out that I have signed their documents. So, I advised all of you think twice before you go service with them and check twice or more about price and what they do service your car.

Approximate cost: $488