We went to the Parafield store a after searching for a chaise lounge over the internet and found a well priced one at DLC. We went to the store to have a proper look at it and upon entering the woman behind the counter looked up from what she was doing (maybe some invoicing) seen us walk in the store but didnt greet us or bother to come ask us if we needed a hand. After browsing the store for 5 to 10 minutes we managed to find the chaise we liked and had a sit on it and decided to purchase. Went to the counter and told the woman what one we wanted and placed the order. Not the best customer experience Ive ever had and was disappointed we wern't offered help. Although while we were looking around the store after buying the chaise (looking at home theatre lounges) another couple who were older than my wife and I entered the store to which the saleswoman got straight up from behind the desk, greeted them and asked if they needed any help. Would have thought my wife and I deserved that same sort of treatment but whatever I knew what i wanted anyway.

The suite surprisingly come in rather quickly. About 4 weeks before we expected it and we received a call the night before delivery. My wife was getting over a chest infection but with all the pandemic on she mentioned it to the guy on the phone and asked if they wanted to delay delivery to which we were told don't worry about that just wear a mask if you have one which we did.

Delivery driver rocks up the next day as my wife was standing out the front of our house saying goodbye to my sister who had visited with my niece. Two guys got out of the truck one being and older grumpy man. He rudely told my wife she was supposed to be wearing a mask to which my wife replied she will but she was just saying goodbye and didnt expect them there so early. She went inside and got the mask and come back outside to finish her goodbyes to her sister in law.

Grumpy old guy then proceeded to complain about his back being sore while bringing the couch in, this isn't something that would worry us normally but he wasn't swearing like a sailor whilst doing so. Very unprofessional to swear whilst in a customers residence. Especially while my 2 year old niece was present also.

Pros -So look the lounge we got is great, we are very happy with it. We done our research online and that paid off for us. The price was good too, $1500 for a 4 seater chaise with a large ottoman is good in my book. Quality seems good for the price point too.

Cons- Don't expect help in store unless you seem to be the same age as the old lady at the counter. Paying $90 for delivery to have an old grump be rude and swear is a joke.

Decent quality lounges at good prices, hopeless customer and delivery service.