In November of 2021, I was in the process of making a final decision on the purchase of a new medium size SUV. I had been planning on buying the new Kia Sportage for a while but looked at the Mazda CX-5 because of Kia’s long delivery time frame. At the time of the negotiations with Parkland Mazda, there was no discussion about the possibility of the car not being available in my chosen color and no acceptable alternative color was ever discussed. To the contrary, Neil, the salesperson, made a song and a dance about Parkland Mazda being one of the largest Mazda dealers in Australia, as well as a Mazda master dealer, and, as such, having preferential allocation of vehicles from Mazda. I had also asked when the 2022 model would become available and was told it would most likely be around the middle of the year. Based on what I was told by Neil, I signed a contract to purchase a Mazda 2021 CX-5 GT in Polymetal Grey from Parkland Mazda, confident I would receive it in February. So, I was shocked, when, 2 months later, in late January, Neil called me to tell me Mazda was bringing in the 2022 model in March and that, as a result, the 2021 CX-5 GT in Polymetal Grey was no longer being manufactured. I was given the option to choose a black or white 2021 CX-5 GT, to “upgrade” to the 2022 CX-5 GT SP in Polymetal Grey at a higher price or to cancel my purchase. In normal times, I would have chosen to cancel my order and would have purchased a car from another, more honest, brand. Unfortunately, we are not in normal times and, the delivery times of other brands being what they are, I felt cancelling was not a viable option. The end result is I am about to take delivery of a 50K+ car in a color I do not want! Thank you Parkland Mazda for the wonderful shopping experience! I will not be back!

Approximate cost: $51000