Our cat Milo has stayed at Cat Utopia twice now. He loves people and both times he was very calm upon pick up, which tells me a lot! The staff are well organised, communicate well and are professional in the way they deal with clients, and they follow up after pick up. The accommodation is very good at each package level. The after hours transit lounge is great - and safe for the cats! I am very happy to recommend Cat Utopia to any cat owner.