Their service when communicating over the phone was unprofessional. Staff and vet failed to honour Bill’s recommendation as left on my dog’s file and wanted to organise a consult when it was not required.

Receptionist verified Bill's comment's left on my dog's file April 2019 clearly stating a prescription and 12-month dose to be provided and a further consult was not required.

Receptionist's rationale was that since Bill has retired new owners cannot process this.

Overall, this practice failed to adhere to the instructions left by veterinarian and owner Bill who advised that a follow-up appointment was not required and to provide my dog with the required assistance.

Current vet did not acknowledge me when attending the clinic on Wednesday 18th 2019 and took very little care of the feedback my partner and I provided over the phone.

Disappointed about their service and will spread the word that this clinic is money hungry and their duty of care is lacking.