Roof leak repair: Very, very dodgy. Warning - misleading charges and nebulous billing! Their ’service call’ of $120 includes ONLY driving to your place (in my case from Surrey Hills to Kew East) and NO time (unlike other tradies where the service call usually includes approx. 30 minutes of time). They bill from when they have parked (not when they arrive at your door, not the same) and charge $25 for every 15 minutes. What they should say is that their absolute minimum charge is $145 (including 15 minutes work) for one plumber. I received a bill for $538 for fixing a leak, approximately $230 higher than I had anticipated based on the initial phone call and quote. The invoice only gives you a few lines and is not itemised. Judging by the fluent rudeness, continuous talking over and attempts at gaslighting by the owner when I called him querying the invoice, he has a lot of experience with these calls. In summary, expect to deal with unpleasant staff and double what you think you will pay.

Approximate cost: $538