Struggle to even give one star - horrible customer service (I was being mixed up with another customer the whole time), horrible management - carsales.com gave me a better price for the car - felt that as a young girl who fell in love with the car they were willing to take advantage of that and charge unnecessarily. In the end a friend who is in the industry had to call to ensure we would not be ripped off further. Picked the car up and it was barely washed with spider webs still in the side mirror and barely half a tank of petrol. Would recommend CMI toyota any day!!