We purchase an entertainment unit online from Zanui, based on the design and height (a low unit). They then delay shipping a few days for a random verification check - they said as online retailer they need to do this and transferred a few cents into our account. We spoke to customer service and they said this was successful and the goods would be processed. Based off this, and that the electrician was already booked in, we mounted the TV according the specification of the TV unit being shipped. Zanui then a week after the order was paid, that the goods are not in stock, and is now discontinued and cannot be supplied - ever.

When I requested that I speak to someone higher than the customer manager they said no, and I offered my number for their manager to call me and the response was it is very unlikely they will call as it is not their policy.