The customer experience at NATALINA for Hair and Beauty- Very unpleasant place to walk in. I had an appointment today at 12.30 pm for a so called massage. I was 5 mins late and in a very inappropriate, unprofessional tone I was told to turn off my phone as I am already late. This female individual took me upstairs and she told me in a tone that I thought - next she is going to give me a hiding, that is not only that I am late but I already missed an appointment (for the record - actually she was running late and FORTUNATELY I also had unexpected work matters that could not have been delayed at that time and so had to cancel the appointment ) AND NOW SHE IS NOT HAPPY because she has family commitments. She did not accept my apologies and sadly, for her, she forgot I was a customer not her doormat. I refused to stay any minute longer into that place. This masseuse or whatever she is, obviously is clueless about nurturing relationships with her customers, which is a crucial part of growing a successful business. I believe today she significantly influenced the word of mouth about Natalina hairdresser business in a very negative way.