I initially called Robert to setup a new computer. I only spent $500 as I thought a new computer would be faster than my old computer. When Robert arrived he mentioned how slow it was and then called Good Guys and advocated for me to see if they would allow me to upgrade my newly purchased computer with a faster one. Robert then accompanied me to the new Good Guys place where we found a new computer that Robert was able to encourage them to bring the price down by $300. He then set up my faster computer and copied over all of my old data. We had issue with facebook as well logging in and Robert was able to set up a new email address so that I could access my old account without having to start again. I so appreciate the time that he has put into this, as he was able to recover all the photos of recently deceased partner. Thank you Robert.