Deceptive Conduct

Purchased the following item:

MTM 62CC Pole Chainsaw Petrol Chain Saw Brush Cutter Brushcutter Tree Pruner

Package turned up without brushcutter attachment. I requested they send it out however they refused saying it wasn't included. When I questioned them as to why it was included in the listing description if it wasn't included they advised that I shouldn't purchase an item based on the listing description and should read the full description more thoroughly.

Professionalism = 1/5. Got contacted by multiple staff all providing different pricing. When I accepted pricing and had locked in the job I was contacted to advise there was a mistake and they wouldn't honour the pricing given ... this was 1 business day before the move. Ended up having to agree to a higher pricing to proceed. Workmanship = 1/5. The removalists sent by Deol had a very poor understanding of English and didn't really understand what was going on. Items marked as fragile and for nothing to be stacked on top of (ie. crystal glassware) had other boxes stacked on top and ended up broken. Antique furniture which the removalists were specifically told to take care of and provide plenty of padding were not taken care of and were not padded. When unpacking at the end location one removalist was dragging an antique couch, on it's side, along the base of the truck resulting in gouging/scratching to it. Bike was rammed in on top of other stuff and wheel bent resulting in a now wonky wheel. The trucks arrived with plenty of padding however it largely stayed where it was stacked at the edge of the truck and was barely used. The removalists also suggested certain heavier items be taken to the new premises on my ute as opposed to in their truck :s Everything seemed just a little too hard for them!! I have now put in an insurance claim for some of the damaged items and been advised to wait 10-14 business days for someone to assess. Based on my experience I would not recommend others moving with this company.

Approximate cost: $560