Where to start. The claims process is like throwing your excess into a black hole and monitor an app which provides no information apart from a menu showing you the excess you paid.

Went through an anti-fraud process that took 2 weeks and consisted of a phone call. 25+ days for a someone to attend and check for mould with a leaking split system.

In the meantime, I just replaced the air-con as it is needed for the home office. They have denied the replacement cost and now waiting on somone to attend and report. No idea if the mouldy ceiling is covered.

Just avoid this disgraceful company. Their advertised claims payouts is most likely they paid a portion of a claim.

Save yourself dealing with ametuers and go with anyone else.

Approximate cost: $1500