My car wouldn’t start so they sent someone out to help. He jump started the car and said that the battery was only at 20% and would need to be replaced soon, and to drive around for 40 minutes before shutting the car off. He said that if the car wouldn’t start again to call them again and they could replace the battery.

Two days later my car wouldn’t start so I called them. I was transferred to the Roadside Assist Shift Manager Caitlin who would not send someone out because they had already sent someone out before and the terms of the policy did not allow for two call outs for the same issue. After explaining the situation and my interaction with their call out service person, she said that the case notes stated I was offered a new battery and declined this offer. I explained to her that this was not the case and my partner was also present who could confirm this. She said that the person would not have written down if it didn’t happen – accusing me of lying. She continued to state that she would not send someone out to assist me.

I would suggest to everyone to record your interactions with the roadside assist staff because they will lie about what they have said to you and the administration team will also be very unwilling to help.

Approximate cost: $1600