I have found the quality of the service provided depends heavily upon the luck of the draw re drivers. I choose to use chauffeured vehicles for airport transfers because the prices are set, the cars arrive on time, the cars are clean, the drivers don't need to be directed and I love having my bags carried and doors opened for me! For 4 out of my last 8 bookings the service was literally no better than in a cab (based on the criteria above) plus I've been quoted and in some cases charged (when I wasnt paying attention) rates that varied between $28 and $37 for the same trip home from the airport (and yes this is depite the airport toll I'm aware needs to be added and which I'm fine with). I've never dirtied a cab, asked for extra passengers to be added or extra stops to be made, or kept a driver waiting so I'm baffled. There are some absolutely fantastic drivers working for this company and if I could be assured to get one of them with every booking I would stick with this company. As it stands... Ive given them more than a fair go so now it may be taxis, Uber, or another chauffeured vehicle company until these guys work on getting their consistency above 50% (across driver service and pricing).