I have a house in South-East Melbourne & searched for a drainage plumbing company to do 2 work packages.
1) install Agi pipes in my backyard, &
2) excavate concrete driveway to replace stormwater & sewer, & install Agi Pipes.

Being a technical person, I prepared a request-for-quote with plan-drawings of the in-situ sewer, stormwater system; & proposed Agi pipes layout.

My search for a professional company produced a candidate list of about 4 companies.

In order to cost the work to be able to provide a Quote, LCL Teams Supervisor (Ben) met me onsite. I explained the scope of works I wanted done, & he gave suggestions on alternative layout that would save cost but still be effective. I liked that. Ben seemed sincere on proposing what would work rather than expanding scope to increase his revenue. I did not understand some items in the quote, & so called Ben to clarify & he did, but he also amended the text of the Quote to better reflect the scope. I encourage all customers to clarify all quotes to avoid any future misunderstanding. After the amendments, I accepted the Quote which was emailed to me.

The onsite works team lead by Aaron comprised 2 other plumbers (Dennis & Mason), & 1 apprentice & 2 work-experience students. The team dynamics was very +ve. The team took total 4.5 days to do all the works & included a clean up of rubbish & waste soil & concrete. Aaron has a +ve customer attitude. He would check with me on how I wanted something done, & if this/that was ok with me. Being a technical person I understand construction works & Aaron was happy to entertain my presence, questions & instructions - always very patient & polite.

I would be happy to use Ben & Aaron again if the need arises.