Super helpful but slowish response times. It took them just over an hour to reply to me which isnt terrible but prolonged the over expirience. They helped me pick the perfect soap for my sensitive skin and sent helpful links. They were extremely kind and pointed out their loyalty memberships that save 5% for free. The website is so wonderful as it offers similar prices to other sites like this but FREE shipping which is so uncommon in the cosmetic online game. I am completely impresse and can not wait to get my product.