Comment removed due to assistance from company

It's easy not to look past Burns for Blinds, their adverts are plastered on TV, you'd be forgiven for considering them a recognized SA name.

Beyond the marketing and lovely sounding sales people, it's a completely dysfunctional, uncoordinated and broken organisation to say the least. From the time you sign that contract, the customer service is completely non existent - and that's not an understatement!

I moved into a new house with no window coverings, and asked for a quote on both blinds & plantation shutters depending on what I could fit within my budget. The nice sales person Daryl, convinced me that he could do a good deal on plantation shutters. My concern is how long it would take, but Daryl assured me it'll only be 10 weeks. I raised concern that I have nothing on my windows, which he suggested I could just get some cheap curtains from Spotlight in the meantime. I reconfirmed with him that it'll be 10 weeks, and he said yep, if I sign the contract & contact the office to pay the office today, he'll be able to get me in on the shipment in 10 weeks. So I reluctantly agreed. Once I signed the contract & paid deposit, I was told I'd hear from them to arrange the final check & measure.

Then the first radio silence began. The first few weeks ticked by until out of the blue I get a rushed phone call from a lady saying "we're coming on X date for the check & measure" which was another few more weeks away. She sounded very automated but I thought fair enough, it's a basic appointment to sort out. Then 10 minutes later, I get the same call, again, from the same lady, with the same automated response... but I don't think she realized she'd already spoken to me 10 minutes earlier. So I played dumb, as to not embarrass her and agreed again.

Those few weeks passed, and the day before my final check & measure appointment, SA went into a snap lockdown. I didn't hear anything from Burns for Blinds, no phone call or even an email update, so I assumed they must've still been coming. I waited around on the day, but 'obviously' nobody showed up.
Ok fair enough, a lockdown is out of their control. Surely they'll call me in the coming days to apologise & reschedule.

Nearly 2 weeks passed after the final check & measure appointment, until the same lady that originally called me twice to book it in, called with another automated sounding response "obviously we couldn't come, so we're coming on X date".. not even an apology or acknowledgment of the lockdown situation nor the lack of communication or not showing up. Just another lackluster 10 second phone call to say we're coming on this date.

Whatever, fair enough.
Finally the day arrives for the check & measure, and I get a call at 6am whilst I'm still in bed fast asleep.
It's the guys wanting to come earlier and confirm the time with me.
I message and say please don't call this early, which they apologise and confirm the time their coming.
That's done and dusted.

Given it's now been over 4 weeks, and the impact of the SA lockdown, I called Burns for Blinds again to follow up on the timeframe and whether the lockdown and delay to the check & measure has had any impact on the 10 weeks timeframe. I was assured probably only a week or two at most.

Weeks tick by, I hear nothing, until that 10 week timeframe has well and truly passed.
I call the office to follow up, which they explain there's been a few week delay due to Covid and it was now expected in late September.
Late September comes and goes, and I still hear nothing - so I call again. Once again, I'm told it's been delayed to 7th of October.
Still no contact or updates, and that day comes and goes, so I call again which I'm then told mid-late October.
That comes and goes without any contact, again I call I'm and I'm told it's arrived in the warehouse, and someone will call me any time now, likely in the coming days to arrange install.
Another week, I hear nothing - so again, I'm told sorry - it's actually not arrived in the warehouse, it's still in Melbourne and should come over to Adelaide on the 25th of October.
That comes and goes, still nothing, now I call and am told, no actually it's stuck in Sydney in a container, it'll be 1st week of November.

We're now at week 18, of the 10 weeks promised. Understanding the impacts of Covid logistical problems, but not once in 18 weeks has anybody ever picked up the phone, even for 30 seconds, to let me know what's going on. Instead, I have to keep chasing up and doing the run around, being told different stories and different things.

Approximate cost: $9000