I strongly advise people to avoid Burns for Blinds or at least search more reviews. I found our salesman quite arrogant. He also didn't listen to my crucial requirements for the blinds; to be installed high, and not block the view. I didn't realise that after the deposit is paid, they then demand full payment before installation ( which I don't normally agree to but it's in the conditions I didn't read). The reason is once you've received the product and installation, they ignore any complaints and don't return calls, I guess hoping you'll give up and leave it. Be warned!

Had 2 blinds installed in December 2021 - external zip trak and internal cellular blind (both motorised). Remote for cellular works intermittently. Had people out to look at it 3 times. Each time have to take time off work. I was promised that the installation contractor would bring out a new motor and remote to try to see if they would make a difference. Contractor arrived - no remote, no motor and told me that there was a problem with the remote and to call Burns for Blinds again. Cannot believe the poor backup service from this company. I will not recommend or buy from Burns for Blinds again.

It's easy not to look past Burns for Blinds, their adverts are plastered on TV, you'd be forgiven for considering them a recognized SA name.

Beyond the marketing and lovely sounding sales people, it's a completely dysfunctional, uncoordinated and broken organisation to say the least. From the time you sign that contract, the customer service is completely non existent - and that's not an understatement!

I moved into a new house with no window coverings, and asked for a quote on both blinds & plantation shutters depending on what I could fit within my budget. The nice sales person Daryl, convinced me that he could do a good deal on plantation shutters. My concern is how long it would take, but Daryl assured me it'll only be 10 weeks. I raised concern that I have nothing on my windows, which he suggested I could just get some cheap curtains from Spotlight in the meantime. I reconfirmed with him that it'll be 10 weeks, and he said yep, if I sign the contract & contact the office to pay the office today, he'll be able to get me in on the shipment in 10 weeks. So I reluctantly agreed. Once I signed the contract & paid deposit, I was told I'd hear from them to arrange the final check & measure.

Then the first radio silence began. The first few weeks ticked by until out of the blue I get a rushed phone call from a lady saying "we're coming on X date for the check & measure" which was another few more weeks away. She sounded very automated but I thought fair enough, it's a basic appointment to sort out. Then 10 minutes later, I get the same call, again, from the same lady, with the same automated response... but I don't think she realized she'd already spoken to me 10 minutes earlier. So I played dumb, as to not embarrass her and agreed again.

Those few weeks passed, and the day before my final check & measure appointment, SA went into a snap lockdown. I didn't hear anything from Burns for Blinds, no phone call or even an email update, so I assumed they must've still been coming. I waited around on the day, but 'obviously' nobody showed up.
Ok fair enough, a lockdown is out of their control. Surely they'll call me in the coming days to apologise & reschedule.

Nearly 2 weeks passed after the final check & measure appointment, until the same lady that originally called me twice to book it in, called with another automated sounding response "obviously we couldn't come, so we're coming on X date".. not even an apology or acknowledgment of the lockdown situation nor the lack of communication or not showing up. Just another lackluster 10 second phone call to say we're coming on this date.

Whatever, fair enough.
Finally the day arrives for the check & measure, and I get a call at 6am whilst I'm still in bed fast asleep.
It's the guys wanting to come earlier and confirm the time with me.
I message and say please don't call this early, which they apologise and confirm the time their coming.
That's done and dusted.

Given it's now been over 4 weeks, and the impact of the SA lockdown, I called Burns for Blinds again to follow up on the timeframe and whether the lockdown and delay to the check & measure has had any impact on the 10 weeks timeframe. I was assured probably only a week or two at most.

Weeks tick by, I hear nothing, until that 10 week timeframe has well and truly passed.
I call the office to follow up, which they explain there's been a few week delay due to Covid and it was now expected in late September.
Late September comes and goes, and I still hear nothing - so I call again. Once again, I'm told it's been delayed to 7th of October.
Still no contact or updates, and that day comes and goes, so I call again which I'm then told mid-late October.
That comes and goes without any contact, again I call I'm and I'm told it's arrived in the warehouse, and someone will call me any time now, likely in the coming days to arrange install.
Another week, I hear nothing - so again, I'm told sorry - it's actually not arrived in the warehouse, it's still in Melbourne and should come over to Adelaide on the 25th of October.
That comes and goes, still nothing, now I call and am told, no actually it's stuck in Sydney in a container, it'll be 1st week of November.

We're now at week 18, of the 10 weeks promised. Understanding the impacts of Covid logistical problems, but not once in 18 weeks has anybody ever picked up the phone, even for 30 seconds, to let me know what's going on. Instead, I have to keep chasing up and doing the run around, being told different stories and different things.

Approximate cost: $9000

Worst customer experience ever. The guy came and measured the windows. He promised that he would send me a quote on the day, but 3 weeks later, nothing has been sent. Called several times and finally he returned my call. Told me he had sent it but would resent on the day, so I believed him. But another 3 weeks has passed. Guess what? Nothing.

Terrible experience wouldn't recommend at all. All smiles when getting the business but as soon as something goes wrong they didn't want to know about it.
My wife tried to ring the consultant about the fault and couldn't get through for weeks, when I called I got through straight away, so clearly screening calls and avoiding the customer.
Rang to the store to speak to a manager about the faulty mechanism and were told they wouldn't do anything about it.
We still have another 7 rooms in our house to go, will be taking our money elsewhere.
Wish we had have read all of the reviews before deciding to go with this company as it seems there are many others that have had similar experiences

We would definitely not recommend this company. After accepting the required deposit, the then decided that order could not be done. Return of deposit a little lengthy.
Remaining blind when fitted was faulty, became very difficult for staff to attend to. Eventually 3 months after paying for the blind, it was installed.

Disaster from start to finish (and it's not yet finished). Rude and passive aggressive salesman. Wrong measurements taken. Installation was set at 1 month later than I was advised it would be. Installer turns up and 1 out of the 2 awnings are not the right size. Both have a seam/hem that is the wrong colour - factory fault. Sent an email with photos outlining 4 separate issues and the response I got from the salesman who did the original quote was less than helpful. Seemed more interested to brush it off as a 'factory fault' vs caring to rectify the issue, give me reassurance it would be sorted out or heaven forbid, apologise for all the issues and give me an ETA on fixing! NEVER EVER EVER USE THIS MOB.

Absolute disgrace once they had my money. Installers damaged every room they installed in. Considering these were outside roller shutters! Has taken nearly 6 months and repairs are still not completed. They are ignoring this and I’ve actually had to get a carpenter in to fix the architraves - more cost.
Customer service is non existent and I was expected to take time off of work for them to fix their mess. No one calls you back or acknowledges any errors or damage.
Their own employee told them my house was a mess and nothing!
Do not give them your money

Approximate cost: $4000

No. Although your Ziptrak blinds have 2 year warranty Burns charge you $130 after the first year. Not happy

An outside blind installed last year was unfinished and paid in full, also did not work and had trouble getting some-one back to fix, finally job was completed last Friday when my other two blinds were also installed; And not happy, when I handed my c/card told there was charged. was NOT charged when I paid either of my deposits by same card.
Also as the installers leaving, I told not to have the blinds down "If Windy" as will lose warranty .These are all Ziptrak outdoor blinds and Several different write-ups read ie: Can withstand Strong Winds, build to stand Strong Winds, blinds protects against Wind. I have left several messages, but as usual no-one from Burns for Blinds Norwood has got back to me (they have their money)! Need 3 more blinds, but will not be getting from latter.